Welcome to the team.
Acknowledgement of Country.
We acknowledge the Traditional Owners of this land and pay our respects to Elders past and present. We honour their strength, resilience, and enduring connection to Country.
Always was. Always will be.
We're in the business of saving lives.
One team, one heartbeat, one mission.
Statistics we exist to change.
Sudden cardiac arrest is Australia's number one health problem.
One Australian dies from sudden cardiac arrest every 20 minutes.
of Australians know basic first aid & CPR.
Women are 27% less likely to receive bystander CPR than men.
survive a sudden cardiac arrest outside hospital.
Education is the most powerful tool. We can change lives and save lives through what we do, and every day, we can make someone feel less anxious, less overwhelmed, and ready to step up confidently in an emergency.
3 divisions, one purpose.
HERO
~70% of the business
We partner with organisations to empower their staff, across Education, Retail, Hospitality and Defence. Challenging the status quo with quality education that empowers.
Tiny Hearts
Parents · home
Recognising and responding to their child at home. Now evolving towards apps and products.
Young Hearts
Schools · students
Partnering with schools to train students in first aid and other relevant topics, a huge area of opportunity to grow.
Trusted by some of Australia's biggest names.
Tiny Hearts is evolving.
From just Rach and Nikki…
training 374 people in their first year.
8 departments. 41 people.
Helping to train 100,000 people this year alone.
How it started vs. how it's going.
Vision & Mission.
Our Vision
To lead the development and delivery of education and products that empower people in the most critical times in their lives - in an emergency, bringing a baby into the world, or caring for a sick child at home. To be there for our community, and support them throughout life.
Our Mission
To be known as the best. To ensure every workplace and every parent feels empowered to care for and save a child if needed. We will do this through our commitment to quality and innovation , and with you, our people.
Our values.
Our values are our core beliefs, the uniting foundation principles our team understands, works towards, and lives by. They are the behaviours we expect, and the building blocks of our culture.
One team, one heartbeat.
Heart and soul
Customer obsessed
We're agile
We focus on impact
Heart & soul.
We are a team that comes from heart. We are passionate, united, and care deeply about our contribution every day we walk through the door.
Customer obsession.
We deeply care about the experience of our customers and focus on continuously improving the service we provide.
We're agile.
Only dead fish go with the flow. We show up, we look for opportunities, and we own the path to unlocking them. We are solution-focused, and all in or all out.
We focus on impact.
We all play a vital role. Do it well and you're contributing to levelling up first aid education in Australia, leading to lives saved and people empowered with life skills.
The voice in the head.
More than delivering information, it's about embedding knowledge so deeply that in a moment of crisis, learners instinctively turn to what they learned from us.
Instinctive response
Action precedes thought in emergencies
Embedded knowledge
Stays put when adrenaline rises
Structured & memorable
Teaching that survives the room
Expert in industry & influence
Authority and presence
Things we do not value.
If you see this, speak up. We are fiercely protective of the magic we've created here, and a supportive, encouraging environment will always remain our biggest focus.
Fixed mindset
Negativity, low energy and low enthusiasm
Lack of innovation to improve or fix a problem
Lack of ownership
Gossip and drama
Lack of respect · Poor work ethic · Not a team player
Our future.
We're ready to lead the industry, and we never want to be stagnant, boring or slow.
Our People
Building a team that feels like family, attracting, growing and keeping the best people, and protecting the culture as we scale.
Growth & Diversity
Growing and diversifying what we offer, expanding our products, courses and divisions so we're never reliant on a single revenue stream.
Education
Staying the leader in education quality, pushing innovation in how we teach so every learner walks away genuinely empowered.
Products
Building purposeful products that extend our impact beyond the classroom and into people's homes and workplaces.
Culture.
Some say that as a business grows, culture gets diluted. We've experienced the opposite, our growth has only amplified the heartbeat of our organisation. The amazing, diverse team around us is what we're most proud of.
8 departments, one heartbeat.
We are all interconnected — every team beats together as one.
Founders
Finance
Customer Service
Marketing
Sales
Warehouse
HR
Training
one heartbeat
How we're organised.
Kiara
EA to CEO
Nikki
CEO & Co-founder
Rach
Chief Training & Innovation Officer
Bec
PA to CTIO
Every department reports into Rach
Training Manager
Training
Training Team
5 FT · 17 casual, 22 total
Bee
CX & Finance Manager
CX
Kaylah · Chloe · Zali
Finance
Keira (remote)
Warehouse
Jaymee
Mieka
Sales Manager
Melissa
Sales Ops
Retention Team
Beth · Dani
New Business
Team
New Business Team
Leanne · Jess · Taylor
Marketing
Brand & Growth
Emma & Sarah
Marketing team
8 departments · one heartbeat
Your go-to's.
Bee
Nikki
Kiara
Our North Star metrics.
People empowered
Courses delivered
Products in homes
Team happiness score
Lives saved
The employee cycle.
Induction & Onboarding
6-Week Check-In
3-Month Check-In
6-Month Sign-Off
Individual Development Plan
Annual Performance & Salary Review
Your probation.
A simple rhythm of check-ins, the same for every employee.
6-week check-in
A catch-up & review
3-month check-in
A catch-up & review
6-month sign-off
Sign-off and into the rhythm
Fortnightly meetings.
Usually run by Nikki, our regular rhythm for alignment as a team.
A little gratitude card recognising someone who's gone beyond their normal role to help out or make an impact.
Bring them along to the meeting, anyone nominated gets a spin on the wheel, and you can win different things.
We invest in you.
Monthly PD workshops
Individual Development Plans
Annual first aid training
Annual conference
Regular 1:1s with your team leader
e-Learning platform
The HERO Conference.
Our company conference, held in the middle of each year.
Aug 5–7
2026
HDOs.
How our rostered days off work.
December & January are our two biggest months.
Leave.
How to request it, and where to record it.
Punctuality.
Policies & Code of Conduct.
HERO has a full set of policies, covering conduct, workplace behaviour, and how we operate
Everything you need is in Employment Hero
We'll cover the main points with you directly
If you're ever unsure about anything, just ask
Employment Hero.
Pay.
Pay is processed weekly, on a Monday.
The essentials.
8am optimal
Network 'HQ office' · password Herohq2019
Door code 0413 (lockbox) · green key for Factory 6 · alarm code 0413, 'stay' / 'away' if leaving · gate code 3170#
Office-appropriate, neat and tidy
Team lunch every Thursday, paid for by HERO, we rotate who arranges it, and you'll be added to the roster
There's a roster of tasks for your week, you'll be shown what's involved
Parking.
Kaizen, the 1% rule.
Your success will be defined by your attitude towards the small stuff — the things most people overlook, ignore or don't care about. The easiest way to do big things is by focusing on the small ones.
- 01Add ideas to your individual document
- 02Your coach picks the best one with you
- 03Coach checks with Nikki — once approved, it goes into the form
Ideas approved + implemented.
- •Desk slippers
- •Umbrella stands and umbrellas
- •Fridge food labels
- •Automatic toilet spray
- •Push / pull stickers on front door
- •Filtered water tap
- •Coffee club
- •Clean space checklist
- •Culture Committee
- •Spinny Wheel card holders
- •Kitchen change-up
- •Relocate printer
What's next.
Google Suite, emails & calendar
Systems access
Bibles and processes
OKRs reviewed
Getting to know you.
Over the next few slides — a conversation, not a quiz. The more I understand how you work, learn and recharge, the better I can mentor and back you in.
How do you work best?
When in the day do you do your sharpest thinking?
Do you prefer deep focus blocks, or shorter switching between things?
What does a great work day look like for you?
What drains you faster than it should?
How do you like to be held accountable — check-ins, deadlines, autonomy?
What's one thing about how you work that people often misread?
How do you learn best?
Watching, reading, doing, or talking it through — which lands fastest?
Do you like the full picture first, or to build it up step by step?
How much repetition do you need before something feels solid?
When you're stuck, do you prefer to be shown, or to wrestle with it?
What's a time you learnt something quickly — what made it click?
How do you like new information delivered — Loom, doc, walkthrough, shadowing?
How do you communicate?
What's your preferred channel for the everyday — Slack, voice notes, in-person?
When something's urgent, how should I reach you?
Do you process out loud, or go quiet and come back with the answer?
How direct do you like feedback — soft landing, or straight to the point?
What's a comms habit of mine you'd want me to keep — or change?
How do you like to be praised — privately, publicly, in writing?
How can I support you?
What does great mentoring look like to you?
When you're under the pump, what helps — more space, or more shoulder-to-shoulder?
What's a strength of yours I should lean on early?
What's something you're actively trying to grow in right now?
What would make you feel safe to tell me you're struggling?
Where in the past have you felt let down by a manager — so I don't repeat it?
Life beyond work.
What's going on outside work that I should know about?
What lights you up when you're not at HERO?
Anything in the calendar — study, family, commitments — that shapes your week?
How do you recharge after a heavy day?
Is there anything cultural, personal or health-related I should be mindful of?
What's one thing you'd want the team to know about you, that doesn't come up at work?
Questions?
Nothing's a silly question. Ask away.
Welcome to the team.
Take a break.
We'll come back for your role induction next.